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Highly motivated and results-oriented professional with over 25 years of experience in technical troubleshooting, team leadership, and project management. Possesses a comprehensive understanding of various systems, including computers, networks, home construction, and business operations. Proven ability to build and lead high-performing teams through effective communication, collaboration, and positive reinforcement.Highly motivated and results-oriented professional with over 10 years of experience in technical troubleshooting, team leadership, and project management. Possesses a comprehensive understanding of various systems, including computers, networks, home construction, and business operations. 

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Experienced Technology Expert

 

Skills

  • Technical Expertise:
    • Advanced in Windows, Linux (CentOS, Debian) operating systems
    • Computer hardware repair, upgrade, and installation
    • Network troubleshooting and installation
    • Web hosting server management (LAMP stack, Apache, PHP, MySQL, MariaDB, email servers, Bind9, cPanel, Centos Web Panel, Plesk)
    • Experienced with all software in the Softaculous software suite.
  • Project Management:
    • Team leadership and development
    • Active listening and problem-solving
    • Collaboration and training
    • Positive reinforcement and engagement
  • Construction and Maintenance:
    • Advanced knowledge of residential construction and remodels (plumbing, framing, siding, electrical)
    • Structural layout understanding for cabling and on-site tasks
  • Work Experience

Maintenance Technician | Intersolutions | (June 2024 – Present)

  • Provides comprehensive maintenance services for apartment complexes, including appliance repair, plumbing, electrical troubleshooting, and groundskeeping.
  • Effectively resolves a wide range of maintenance issues, ensuring resident satisfaction and property upkeep.
  • Strong foundation in general maintenance and repair, including electrical, plumbing, appliance, and carpentry skills. 

 

Assistant Manager | Popeyes | Conyers, GA (November 2023 – June 2024)

  • Oversaw daily restaurant operations, including staff scheduling, inventory management, and customer service.
  • Achieved sales goals by implementing effective marketing strategies and optimizing operational efficiency.
  • Demonstrated strong leadership skills by training and developing team members.
  • Successfully managed restaurant maintenance and repairs, including equipment troubleshooting and preventive maintenance.
  • Prepared for a promotion to Facilities Maintenance Supervisor before store closures.

Assembler | National Assemblers | Atlanta, GA (February 2023 – November 2023)

  • Efficiently assembled a variety of products, including bikes, grills, and flat-pack furniture, meeting production targets and maintaining high quality standards.
  • Demonstrated strong leadership and training skills by supervising and developing other teams to increase productivity.

Technical Manager | Chuck E. Cheese | Atlanta, GA (October 2021 – February 2023)

  • Maintained and repaired all technology and restaurant equipment within the entertainment venue.
  • Managed general facility maintenance and repairs.

Owner | ConstantReality.com | Jonesboro, GA (2001 – Present)

  • Provided computer system and network repair, upgrade, and installation services.

Personal Technology Expert | Support.com | Remote (June 2019 – November 2021)

  • Delivered technical support to customers for Windows and macOS computers, troubleshooting issues, and removing viruses and malware.
  • Assisted customers with setting up Internet of Things devices.

System Administrator I | HostGator.com | Austin, TX (March 2011 – September 2011)

  • Resolved website and software issues for customers on dedicated, VPS, and shared hosting accounts.
  • Achieved a high resolution rate (tickets closed with customer satisfaction) and exceptional customer ratings.
  • Consistently ranked among the top 10 Level 1 administrators.

NOC Technician | JaguarPC.com | Atlanta, GA (2008 – March 2011)

  • Provided on-site technical services at the GNAX data center, including setting up new server hardware, repairing and maintaining server and network infrastructure.

Customer Service Representative | Lunarpages.com (September 2006 – 2008)

  • Resolved or escalated customer tickets and live chats regarding website and hosting issues.

1. Merchandiser | SPAR/PIMS (January 1996 – 2008)

  • Performed merchandising resets in various retail stores (2-3 months/year)
  • Trained new recruits on efficient and effective merchandise reset practices.
  • Consistently delivered the cleanest and most organized resets.

2. Electrical Installer | 4Seasons (January 2005 – October 2005)

  • Installed and wired electronics on industrial and commercial HVAC units.
  • Worked collaboratively with teams to install various components with precision.

3. Installer | VSS – Vinyl Siding Systems (2002 – 2004)

  • Installed vinyl siding and windows on residential homes.
  • Performed basement remodels, home additions, and other repairs (roofing, framing, sheetrock, painting, wiring, etc.)

4. Assistant Manager | Lenny’s Sub Shop (2002 – 2003)

  • Promoted from cook to manager-in-training within 3 months.
  • Managed a team of nine employees (cooks, cleaning staff, cashiers).
  • Ensured hygiene practices were followed and maintained a clean store environment.
  • Handled inventory procurement and bookkeeping tasks.

5. Technician | Holiday’s Computer Solutions (2001 – 2003)

  • Provided residential and small business computer repair services.
  • Troubleshooted and resolved computer and network device issues for customers.

6. Team Leader | Mike DeLay Plumbing, Inc (1997 – 2001)

  • Performed slab, rough-in, and top-out plumbing installations.
  • Operated company trucks and mini-excavators.
  • Repaired various residential plumbing issues.

7. HVAC Installer Assistant | Independent Sub Contractor for Ruud (1998 – 2000)

  • Assisted with the installation of new residential HVAC systems (weekends and weekdays).

Technical Expertise

  • Operating Systems: Windows, Linux (Ubuntu)
  • Server Administration: Apache, MySQL, DNS, VMWare
  • Network Support: LAN, DHCP, Network Troubleshooting
  • Technical Support: 10+ years experience
  • Hardware: Computer Hardware, Soldering (10+ years)
  • Virtualization: Virtualization technologies
  • VPN: VPN setup and configuration
  • Software Troubleshooting: 10+ years experience
  • Internet of Things (IoT): 6+ years experience

Project Management

  • Leadership: Team building, confidence building
  • Management: 10+ years experience
  • Customer Service: 10+ years experience
  • Communication: Excellent written and verbal communication skills

Additional Skills

  • WordPress, SEO (4 years experience)
  • Search Engines (10+ years experience)
  • Help Desk, Desktop Support
  • Plumbing (4 years experience)
  • Excavator Operation (3 years experience)